Shipping & Return

All prices are in SGD.

Shipping Charges
Local/Singapore
Normal Postage - $3.90
Registered Mail - $5.90

International/Worldwide:
South East and North Asia: $15
Oceania: $20
Rest of the world: $35
**To track parcel, kindly opt 'Registered Mail', + SGD2.25 upon check out.

FREE local shipping when spent SGD150 & above.
FREE international shipping when spent SGD$300 & above

Shipping Carrier
We use Singpost for all deliveries

Delivery Time
Estimated standard delivery times (in business days, excluding public holidays).
Local Normal Postage: 3 - 5 days
Local Registered Postage: 2 - 4 days

International/Worldwide:
South East and North Asia: 1 - 4 days
Oceania: 3 - 5 days
Rest of the world: 5 - 8 days

We try our best to ship your product according to the estimated lead times provided. If your shipment takes longer than originally estimated, we will let you know via email and we will make every effort to complete your order as quickly as possible.

Tracking of Order(s)
Only available on registered article. MBL is not liable for any missing parcel

Product Descriptions and Defect
We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

Minor variations in measurement (within 0.8 inches) are not considered a defect. You are responsible for ensuring that your sizing measurements are accurate. If you believe you have received a defective item, at baglady.miss@gmail.com with your order number, and a photograph of the defect.

Postage will be reimbursed for all items acknowledged to be defective.  All defective items are to reach us within 10 business days from dispatch date for orders made in Singapore, or 20 business days for international orders. Items must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock, store credit or a refund will be issued.

Returns
We accept returns for items* that are unworn, unwashed, unaltered, and with its tags intact.

*Excludes: orders made with promotional codes, sales items, intimates, swimwear, accessories, and bags.

To start a return request, please:

  1. Inform us by sending an email to baglady.miss@gmail.com
  2. Pack the item and your completed returns note in its original packing material
  3. Send your parcel using a delivery method that allows tracking. Return parcels are to reach us within 10 working days from dispatch date for local orders, or 20 working days for international orders.

You are responsible for postage costs of returned items. Kindly note that all return parcels are dealt via mailing only. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for a refund. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we receive the returned Product. Please note that refunds will be provided only in the form of store credit.

Incorrect Items
If you believe you have received the wrong item, at baglady.miss@gmail.com with your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the correct item is no longer in-stock, store credit or refund will be issued instead.


If you need further assistance, drop us an email at baglady.miss@gmail.com